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Policy

Refund and cancellation policy

Project work reserves time and begins against an approved scope. Refund and cancellation treatment therefore depends on the signed proposal, completed work, committed resources, and third-party costs.

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Before work begins

The proposal and payment terms explain the booking amount, start conditions, and any cancellation window that applies to the specific engagement.

After work begins

Fees for completed stages, approved work, reserved delivery time, and non-refundable third-party purchases are not automatically refundable. Any balance is reviewed against the signed scope.

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